Privacy Policy

Last updated: December 2, 2025

1. Introduction

Planno (“we”, “our”, or the “Platform”) is committed to protecting the privacy and personal data of its users. This Privacy Policy describes how we collect, use, store, and protect your information when you use our project management platform.

This policy applies to all users of the Platform, including website visitors, registered users, and project team members. By using our services, you agree to the practices described in this document.

We recommend reading this Policy together with our Terms of Use.

2. Data We Collect

2.1 Registration Data

When you create a Planno account, we collect:

  • Full name
  • Email address
  • Phone number
  • Company or practice name

2.2 Usage Data

We automatically collect information about how you interact with the Platform:

  • IP address and approximate location
  • Device type and browser
  • Operating system
  • Pages visited and features used
  • Date and time of access
  • Time spent on the Platform

2.3 User Content

To provide our services, we store the content you upload to the Platform:

  • Project files in a range of formats
  • Site visit photographs
  • Notes and comments
  • Schedule and task information
  • Project team member details

3. How We Collect Your Data

3.1 Information You Provide

We collect data when you complete registration forms, update your profile, upload files, create projects, or interact with Platform features.

3.2 Automatic Collection

We use technologies such as cookies and analytics tools to automatically collect usage data when you access our Platform.

3.3 Third Parties

We may receive information from authentication services (such as social sign-in) if you choose to use them.

4. Purpose of Processing

We use your data to:

4.1 Provide the Service

  • Create and manage your account
  • Provide the Platform’s functionality
  • Synchronize data across devices
  • Enable collaboration between team members

4.2 Communication

  • Send notifications about your account and projects
  • Respond to support requests
  • Inform you about important updates

4.3 Improvements and Analysis

  • Analyze use of the Platform (anonymized data)
  • Identify and fix technical problems
  • Develop new features

4.4 Security

  • Detect and prevent fraud
  • Protect against unauthorized access
  • Comply with legal obligations

5. Legal Basis for Processing (LGPD)

Your personal data is processed on the following legal bases set out in the Brazilian General Data Protection Law (Lei nº 13.709/2018):

  • Performance of a contract: to provide the contracted services and manage your account.
  • Consent: for sending marketing communications and the use of non-essential cookies.
  • Legitimate interest: for improvements to the Platform, security analysis, and fraud prevention.
  • Compliance with a legal obligation: to meet legal and regulatory requirements.

6. Cookies

We use cookies and similar technologies to improve your experience on the Platform.

6.1 Essential Cookies

Necessary for the basic operation of the Platform. These include session, authentication, and security preference cookies. They cannot be disabled.

6.2 Analytics Cookies

Used to understand how users interact with the Platform. They collect anonymous, aggregated information that helps us improve our services.

6.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the Platform’s functionality.

7. Data Sharing

7.1 We Do Not Sell Your Data

Planno does not sell, rent, or trade your personal data with third parties for marketing purposes.

7.2 Processors and Partners

We may share data with service providers that help us operate the Platform:

  • Infrastructure and hosting providers
  • Payment processing services
  • Analytics and monitoring tools
  • Communication services (email, notifications)

These partners are contractually obliged to protect your data and to use it only for the specified purposes.

7.3 Legal Obligations

We may disclose data where required by law, court order, or competent authority, or to protect our rights, property, or safety.

8. Storage and Security

8.1 Protective Measures

We implement technical and organizational measures to protect your data:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of data at rest
  • Role-based access controls
  • Continuous security monitoring
  • Regular backups

8.2 Retention Period

We retain your data while your account is active. After account cancellation, your data is retained for 30 (thirty) days to allow for reactivation. After that period, the data is permanently deleted.

Some data may be retained for longer where necessary to comply with legal obligations or resolve disputes.

9. Your Rights

The Brazilian General Data Protection Law grants you the following rights in relation to your personal data:

  • Confirmation and access: to know whether we process your data and to access your information.
  • Correction: to request correction of incomplete, inaccurate, or out-of-date data.
  • Anonymization, blocking, or deletion: to request action on unnecessary or excessive data.
  • Portability: to receive your data in a structured format for transfer.
  • Deletion: to request deletion of data processed on the basis of consent.
  • Information: to know with whom your data is shared.
  • Withdrawal of consent: to withdraw your consent at any time.

9.1 How to Exercise Your Rights

To exercise any of these rights, contact us by email at [email protected]. We will respond to your request within the legal period of 15 (fifteen) days.

10. International Data Transfers

To provide our services, your data may be transferred to and stored on servers located outside Brazil. Where this occurs, we ensure the transfer is carried out in compliance with the LGPD, through:

  • Approved standard contractual clauses
  • Countries with an adequate level of data protection
  • Other safeguards provided for by law

11. Minors

The Planno Platform is intended exclusively for users over 18 (eighteen) years of age. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information as quickly as possible.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or because of legal requirements. When we make significant changes, we will notify you by email or through a notice on the Platform.

We recommend reviewing this page periodically. The date of the last update is shown at the top of this document.

13. Contact

If you have questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, contact us:

Planno
Email: [email protected]

You also have the right to lodge a complaint with the Brazilian National Data Protection Authority (ANPD) if you believe the processing of your data does not comply with the law.