1. Introduction

Planno ("we", "our", or "Platform") is committed to protecting the privacy and personal data of its users. This Privacy Policy describes how we collect, use, store, and protect your information when you use our construction project management platform.

This policy applies to all Platform users, including website visitors, registered users, and project team members. By using our services, you agree to the practices described in this document.

We recommend carefully reading this Policy in conjunction with our Terms of Use.

2. Data We Collect

2.1 Registration Data

When you create an account on Planno, we collect:

Full name
Email address
Phone number
Company or firm name

2.2 Usage Data

We automatically collect information about how you interact with the Platform:

IP address and approximate location
Device type and browser
Operating system
Pages visited and features used
Date and time of access
Time spent on the Platform

2.3 User Content

To provide our services, we store content you upload to the Platform:

Project files in various formats
Site visit photos
Notes and comments
Schedule and task information
Project team member data

3. How We Collect Your Data

3.1 Information You Provide

We collect data when you fill out registration forms, update your profile, upload files, create projects, or interact with Platform features.

3.2 Automatic Collection

We use technologies such as cookies and analytics tools to automatically collect usage data when you access our Platform.

3.3 Third Parties

We may receive information from authentication services (such as social login) if you choose to use them.

4. Purpose of Processing

We use your data to:

4.1 Service Delivery

Create and manage your account
Provide Platform features
Sync data across devices
Enable collaboration among team members

4.2 Communication

Send notifications about your account and projects
Respond to support requests
Inform about important updates

4.3 Improvements and Analytics

Analyze Platform usage (anonymized data)
Identify and fix technical issues
Develop new features

4.4 Security

Detect and prevent fraud
Protect against unauthorized access
Comply with legal obligations

5. Legal Basis for Processing (LGPD)

The processing of your personal data is based on the following legal grounds provided by Brazil's General Data Protection Law (Lei Geral de Proteção de Dados - Law No. 13,709/2018):

Contract performance: To provide contracted services and manage your account
Consent: For sending marketing communications and use of non-essential cookies
Legitimate interest: For Platform improvements, security analysis, and fraud prevention
Legal obligation: To meet legal and regulatory requirements

6. Cookies

We use cookies and similar technologies to improve your experience on the Platform.

6.1 Essential Cookies

Necessary for the basic operation of the Platform. These include session cookies, authentication, and security preferences. They cannot be disabled.

6.2 Analytics Cookies

Used to understand how users interact with the Platform. They collect anonymous and aggregated information that helps us improve our services.

6.3 Cookie Management

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

7. Data Sharing

7.1 We Do Not Sell Your Data

Planno does not sell, rent, or trade your personal data with third parties for marketing purposes.

7.2 Processors and Partners

We may share data with service providers who assist us in operating the Platform:

Infrastructure and hosting providers
Payment processing services
Analytics and monitoring tools
Communication services (email, notifications)

These partners are contractually obligated to protect your data and use it only for specified purposes.

7.3 Legal Obligations

We may disclose data when required by law, court order, or competent authority, or to protect our rights, property, or safety.

8. Storage and Security

8.1 Protection Measures

We implement technical and organizational measures to protect your data:

Encryption of data in transit (HTTPS/TLS)
Encryption of data at rest
Role-based access controls
Continuous security monitoring
Regular backups

8.2 Retention Period

We retain your data while your account is active. After account cancellation, your data is retained for 30 (thirty) days to allow for possible reactivation. After this period, data is permanently deleted.

Some data may be retained for longer periods when necessary for compliance with legal obligations or dispute resolution.

9. Your Rights

Brazil's General Data Protection Law guarantees you the following rights regarding your personal data:

Confirmation and access: Know if we process your data and access your information
Correction: Request correction of incomplete, inaccurate, or outdated data
Anonymization, blocking, or deletion: Request processing of unnecessary or excessive data
Portability: Receive your data in a structured format for transfer
Deletion: Request deletion of data processed based on consent
Information: Know with whom your data is shared
Consent revocation: Withdraw your consent at any time

9.1 How to Exercise Your Rights

To exercise any of these rights, contact us at contato@planno.app. We will respond to your request within the legal period of 15 (fifteen) days.

10. International Data Transfer

To provide our services, your data may be transferred and stored on servers located outside Brazil. When this occurs, we ensure that the transfer complies with LGPD through:

Approved standard contractual clauses
Countries with adequate data protection levels
Other safeguards provided by law

11. Minors

The Planno Platform is intended exclusively for users who are 18 (eighteen) years of age or older. We do not intentionally collect data from minors. If we become aware that we have collected data from a minor, we will take steps to delete this information as quickly as possible.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a notice on the Platform.

We recommend reviewing this page periodically. The date of the last update is indicated at the beginning of this document.

13. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, contact us:

Planno
Email: contato@planno.app

You also have the right to file a complaint with Brazil's National Data Protection Authority (ANPD) if you believe that the processing of your data is not in compliance with legislation.